The Case Assignment Coordinator is responsible for processing, managing, and assigning new cases to field investigators in their assigned area. Duties include, but are not limited to, coordinating the workload with personnel and maintaining and monitoring reports for leads/cases. This position works closely with the Regional Field Director, Supervisory Investigators, and Field Investigators.
The Case Assignment Coordinator must have the ability to manage a large workload with a systematic approach towards case assignment, paying particular attention to geography, availability of personnel, and complexity of the case to be assigned. This position requires excellent time management skills and organization; ability to effectively handle multiple tasks simultaneously is a critical characteristic of this role. Experience with OPM is preferred.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned and functions may be modified according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
- Manage a heavy caseload of new cases as assigned
- Review and assemble case papers in a highly organized and detailed manner by populating leads into the case management database
- Analyze proposed assignments to ensure Investigators are assigned efficiently in line with business goals and objectives
- Assign leads in a timely manner to investigators in accordance with published guidelines and contract requirements
- Contact Investigators by phone to coordinate assignment of priority leads
- Ensure Investigators are efficiently assigned work, and conduct analysis on Investigator workloads
- Determine needs for TDY in a geographic area based on Investigator capacity and workload.
- Run reports to identify assigned and outstanding workload
- Work closely with the Regional Field Director to provide inventory and capacity analysis
- Contribute to workload assignment strategy development and feedback
- Other duties as assigned
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference depending upon the nature of the position
- Must be a citizen of the United States
- Must possess current (within the last 2 years) Single Scope Background Investigation (SSBI) or active Secret level security clearance based on an SSBI
- Ability to acquire and maintain any other specific special clearances/access requirements
- Bachelor’s degree or equivalent, additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education
- Experience in the background investigation industry is preferred
- Experience in OPM Federal background investigations is preferred
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
- Competencies (as demonstrated through experience, training, and/or testing)
- Good knowledge of U.S. geography and ability to read street maps
- Strong interpersonal, writing, and communication skills
- Ability to maintain open lines of communication with all departments
- Highly organized, punctual, and responsible
- Ability to work effectively in a fast-paced, changing environment
- Excellent time management and organizational skills to balance and prioritize work
- Proficiency with Microsoft Office, Internet, and E-mail
- Ability to multi-task
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with executives and staff in group and one-on-one settings and in situations requiring high performance and results
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
- Handling and being exposed to sensitive and confidential information
- Required ability to handle multiple tasks concurrently
- Speak and hear sufficiently to communicate in person and by phone
- Maintain visual ability including close vision, distance vision, and ability to adjust focus
- Ability to work on computer for long periods of time