NC - Investigation Position, NC
The Field Team Leader (FTL) for SCIS Background Investigations (SCIS-BI) directly supports national security and suitability investigations, focusing on supervising and leading a team of background investigators performing background investigations on behalf of government clients. FTL’s will train and mentor investigators responsible for conducting interviews, retrieving records, conducting research and preparing reports of investigation in compliance with federal standards, all laws, and other required federal agency regulations. The FTL organizes, prepares, and conducts basic training and orientation for new investigators and is responsible for the overall production, cycle time, and quality of investigators assigned to his or her team. The FTL will be responsible for conducting and completing investigative fieldwork approximately 25% of the time.
The work location will normally be in the field conducting investigations and working with members of the investigator team, but may at times require reporting to a field office for meetings or training. Travel to other geographic locations (by car or by plane) may also be required as needed.
The Field Team Leader (FTL) will be responsible for managing his or her team of investigators, working with fellow FTLs, and reporting to leadership regarding performance, issues, or risks. FTLs will be expected to have an understanding of P+Ls and team financial performance. A strong understanding of investigative standards, protocols, and service delivery performance is required, in accordance with government guidelines and instructions. Characteristics of the position include managing efficiencies and controlling costs. Leadership, self-discipline, organizational skills, and writing ability within a metrics-driven environment are critical distinguishing elements of the position.
ᵒ Lead a team of field investigators responsible for the conduct of interviews and background checks that help to ensure the safety and security of the nation.
ᵒ Provides expert instruction, interpretation and feedback to team members.
ᵒ Develops and delivers instructional and performance design and mentoring applications via WebEx, telecom, or in person group meeting.
ᵒ Provides direct and indirect support of field investigators.
ᵒ Meets with SCIS user communities to determine and assist in the design and development of effective quality and training programs to enhance investigator understanding, application and efficiency.
ᵒ Ensure leads are completed in a timely manner and in accordance with investigative standards.
ᵒ Ensure that investigative reports are compiled consistently in a clear, concise report on a standardized reporting format.
ᵒ Meet team quality, timeliness, and production metrics
ᵒ Interact with regional director, program manager, and case review officers to ensure timeliness and thoroughness of investigations.
ᵒ Assist in obtaining field work in a rapid, time-sensitive work environment.
ᵒ May be asked to assist with temporary details (TDYs) to high-need areas, dependent upon workload demands.
ᵒ Other duties as assigned.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Bachelor’s Degree or equivalent is required. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
NC - Investigation Position, NC