IT Service Desk Analyst
in VA - Herndon

Job Attributes

Job Id:

89853758281

Job Sector:

Job Location:

Herndon, VA  20171

Job Description

Job Summary

The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user.

General Responsibilities

  • Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises.
  • Loads specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.
  • Enters commands and observes system functions to verify correct system operation.
  • Instructs users in use of equipment, software, and manuals.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Refers major hardware problems to service personnel for correction.
  • Other duties as assigned

Skills

  • Commitment to excellence and high standards of personal accountability.
  • Excellent written and oral communication skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Acute attention to detail.
  • Proven ability to handle multiple projects and meet deadlines.
  • Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization.
  • Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face.
  • Some travel may be required
  • Ability to obtain and maintain an active Secret Security Clearance

 

Job Requirements

 

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

  • Must be a citizen of the United States.
  • Must be at least 18 years of age.
  • Current (within the last 2 years) Single Scope Background Investigation (SSBI) or active Secret level security clearance based on an SSBI and able to obtain and maintain the required security clearance
  • Ability to acquire and maintain any other specific special clearances/access requirements
  • Must be available to travel to training facility for initial training
  • Must be able to successfully complete and pass all required training

Education/Experience

  • Bachelor’s Degree or equivalent is preferred
  • Additional qualifications may be specified and receive preference depending upon the nature of the position.
  • Experience: 1-3 years of related experience

 

Background Prerequisites

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements

  • Ability to identify, understand, and apply federal, state, and local changes and/or new regulations/laws pertaining to personnel investigations
  • Ability to work in a team environment
  • Analytical and problem solving skills
  • Ability to synthesize information, identify key findings and determine conclusions

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with executives, sources, subjects, and staff, in group and one-on-one settings and in situations requiring high performance and results.
  • Handling and being exposed to sensitive and confidential information
  • Frequent sitting, standing and walking, which may be required for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
  • Speak and hear sufficiently to communicate in person and by phone
  • Visual ability to include close vision, distance vision, and ability to adjust focus
  • Ability to work on computer for long periods of time

 

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Job Attributes

Job Id:

89853758281

Job Sector:

Job Location:

Herndon, VA  20171