The Quality Control Officer (QCO) will ensure that every case that has been reviewed at the first level and deemed acceptable to submit to the Customer is subjected to an additional second level of review to ensure all quality requirements have been fulfilled. Additionally, the QCO will perform mentoring duties to new staff through a post-audit process wherein any complex reporting situations, issues and reporting formats are satisfactory and complete.
- Mentor new Case Review Officers (CROs) during their On the Job Training (OJT) by performing a rigorous post-audit review of each case to ensure they are capturing inadequacies and reporting errors.
- Assist all CROs in their daily duties by making themselves available for questions and help in resolving more complex or difficult cases or reporting situations.
- Collaborate with and provide feedback to the training department on training of CROs and their transition from New Reviewer Training (NRT) through the OJT process into full scale performance.
- Provide second level review of all cases prior to submission to OPM for final review.
- Provide feedback to CROs on each case to alert them of any issues, concerns, rework needed, comments on quality, areas of improvement and overall constructive feedback.
- Provide feedback on any integrity concerns to Integrity Assurance Officer (IAO) whether the concern involves the CRO or the FI.
- Present and reinforce new policies and procedure changes through training and Q&A sessions at monthly business meetings.
- Assist IAO as needed with any integrity concerns involving the CROs.
- Assist Quality Control Manager (QCM) in developing best practices for CROs in all review processes to include development and implementation of Standard Operating Procedures (SOPs).
- Assist QCM in development and implementation of Quality Feedback Forms (QFFs).
- Assist QCM in development of Case Management System (CMS) to ensure most efficient processing of all cases.
- Reinforce courteous and professional interaction between review staff and field staff to ensure mutual understanding and team mentality.
- Other duties as assigned.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference depending upon the nature of the position.
- Must be a citizen of the United States
- Must be at least 18 years of age
- Must be able to obtain and maintain a Federal security clearance; current security clearance preferred
- Ability to acquire and maintain any other specific special clearances/access requirements.
- Thorough knowledge of background investigation requirements
- Bachelor’s degree or equivalent is required. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education
- At least three years of experience conducting quality control review and/or investigative fieldwork of OPM Federal background investigations
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
Competencies (as demonstrated through experience, training, and/or testing)
- Ability to work remotely without daily supervision
- Excellent typing and computer skills
- Excellent time management and organizational skills to balance and prioritize work
- Excellent written and verbal communication skills
- Analytical and problem solving skills
- Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form
- Personal computer and business solutions software skills
- Proficiency with PC and networked environments
- Microsoft Office proficiency in Word, Outlook, Excel and PowerPoint
- Ability to identify, understand and apply federal, state and local changes to and/or new regulations/laws pertaining to personnel investigations
- Ability to read, analyze, and interpret technical procedures and/or government regulations
- Ability to work in a team environment
- Ability to multi-task
- Ability to synthesize information, identify key findings and determine conclusions
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with executives and staff in group and one-on-one settings and in situations requiring high performance and results
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
- Handling and being exposed to sensitive and confidential information
- Required ability to handle multiple tasks concurrently
- Speak and hear sufficiently to communicate in person and by phone
- Maintain visual ability including close vision, distance vision, and ability to adjust focus